Accessibility

The Township is required to comply with several requirements under the the Accessibility for Ontarians with Disabilities Act, 2005.  In particular Regulation 429/07 Accessibility Standards for Customer Service and Regulation 191/11 Integrated Accessibility Standards Regulations.  More information about the Accessible Customer Service Regulations can be found at Ministry of Community and Social Services.

The following policies and plans help to guide the Township's responsibilities and requirements to ensure goods and services are provided in an accessible manner.

Accessibility Policy

Multi-Year Accessibility Plan

Accessible Customer Service Policy

In addition to being available on this website, these items and other information can be obtained from the Township in other accessible formats.  Please  please contact the Township.

The Township is also required to maintain an Accessibility Plan under the Ontarians with Disabilities Act, 2001. For more information on accessibility, see the Understanding Accessibility page prepared by the Province of Ontario.

The Township's Plan is posted on this site and is available at the Hickson Municipal Office. The Township encourages comments and suggestions on the plan. The plan document contains a form that can be completed and submitted to the Township. The latest plan is available in PDF format on the right of this page.

Features have been added as well to support accessibility for text-only users, mobile users, and users with weak eyesight.

1. This website is accessible even in a Text-Only environment
2. Text size can be adjusted using the [+] and [-] button near the top of the page.
3. Links leading to an external website will open in a new window and have an icon to indicate that it leads to an external website.
4. Every photographic image will have an alternate description.
5. All pages will be cross-browser tested on Internet Explorer, Safari, Firefox, and Google Chrome.

Feedback may be provided by a person with a disability in the manner deemed most convenient to them, such as in person, by telephone, in writing, or by delivering an electronic text by email or on diskette or otherwise.

Feedback may be provided directly to the service provider or:

Chief Administrative Officer
90 Loveys Street, Box 100
Hickson ON N0J 1L0

Phone: 519-462-2697
Fax: 519-462-2961
Email: cao@ezt.ca

All feedback will be kept in strict confidence and used to improve customer service. In addition, the author of the feedback will be provided a response in the format in which the feedback was received outlining actions deemed appropriate, if any.